Privacy Policy

Mivo ("we," "our," or "us"), operated by ZHONG LIAN INDUSTRIAL HOLDINGS LTD, is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, protected, and disclosed by Mivo.

This Privacy Policy applies to the Mivo mobile application, our website, and any associated services, features, or subdomains collectively referred to as the "Service." By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

Definitions and Key Terms

To help explain this Privacy Policy clearly, the following terms are defined as follows:

• App: Refers to the Mivo mobile application available through Google Play and other authorized channels.
• Company: When this policy mentions "Company," "we," "us," or "our," it refers to ZHONG LIAN INDUSTRIAL HOLDINGS LTD, which is responsible for your information under this Privacy Policy.
• Country: Refers to the jurisdiction where Mivo or its operator is based.
• Device: Any internet-connected device, including a phone, tablet, computer, or other device used to access Mivo.
• Personal Data: Any information that directly, indirectly, or in connection with other information can identify or reasonably identify a natural person.
• Service: Refers to the services provided through Mivo, including AI image and video generation, editing, rendering, account features, support, and related functions.
• Third-party Service: Refers to service providers that help us operate, analyze, secure, support, or improve Mivo, such as hosting, analytics, payment, crash reporting, customer support, and AI processing providers.
• You: Refers to any person or entity that accesses or uses the Service.

What Information We Collect

Depending on how you use Mivo, we may collect the following categories of information:

• Photos and Videos: Images, videos, and other media you choose to upload or generate through the App.
• Camera Permission: If you grant camera access, the App may allow you to capture and upload pictures or videos directly. You may deny this permission, but some features may be unavailable.
• Photo Gallery Permission: If you grant photo or media library access, the App may allow you to select and upload media from your device. You may deny this permission, but some features may be unavailable.
• Face Data: Information about faces in the images or videos you upload, including estimated facial feature locations or shapes, such as eyes, nose, and mouth points. Depending on your jurisdiction, face data may be considered biometric data.
• Account and Contact Information: Information you provide when contacting us, creating an account, submitting feedback, or requesting support, such as email address and message content.
• Transaction Information: Purchase or subscription status, product identifiers, and related transaction records provided by Google Play or authorized payment processors. We do not collect or store your full payment card information.
• Device and Usage Information: Device type, operating system, app version, language settings, approximate region, IP address, crash logs, diagnostic information, and feature usage data.

Face Data Policy

Special Notice Regarding Face Data

Mivo may analyze uploaded photos or videos to locate facial feature points, such as the positions of eyes, nose, mouth, face contour, or similar characteristics, only for the purpose of providing the AI feature you selected.

We do not use face data to identify, verify, or authenticate a person. We do not sell face data. Refusing to provide photos, videos, or related face data may prevent you from using certain core AI features, but it will not affect unrelated functions of the App.

Purpose and Processing Flow

When you use AI image or video features that require face processing, the typical process is:

1. You select and submit photos or videos through the App.
2. The App transmits the selected media to our server or trusted service provider using secure transmission methods.
3. The server analyzes facial feature points and processes the selected AI effect or generation request.
4. After processing is completed, the final result is returned to you through the App.
5. Generated results may be temporarily stored in encrypted storage so that you can view, download, or save them, and are generally deleted after 24 hours unless a longer period is required for security, legal, or user-requested purposes.

Uploaded source photos and videos used for face processing are deleted after the processing is completed or after the temporary retention period necessary to provide the feature.

How We Use Information

We may use collected information for the following purposes:

• To provide, operate, and maintain Mivo and its AI generation features.
• To process images, videos, prompts, and generation requests selected by you.
• To manage subscriptions, purchases, credits, and transaction-related support.
• To improve app performance, feature quality, user experience, and safety.
• To detect, prevent, and address fraud, abuse, security incidents, policy violations, or technical issues.
• To respond to customer service requests, feedback, or privacy inquiries.
• To comply with applicable laws, regulations, platform requirements, and enforceable legal requests.

Google Play, Purchases, and Permissions

If you download Mivo from Google Play, your purchases and subscriptions may be processed by Google Play Billing. Google may collect and process payment-related information according to its own privacy policy and terms. We receive only the information needed to verify purchase status, provide paid features, and handle customer support.

Mivo may request Android permissions such as camera, photos, media, notifications, or network access when required by specific features. You can manage or revoke permissions in your device settings, but disabling certain permissions may limit app functionality.

Third-party Services and Sharing

We may share information with trusted third-party service providers only as necessary to operate, secure, analyze, support, or improve the Service. These providers may include hosting providers, cloud storage providers, analytics services, crash reporting tools, payment processors, customer support tools, and AI processing providers.

For certain AI features, we may share uploaded media and face-related data with trusted third-party API providers solely to process the feature you requested. We require such providers to process the data only for the requested service and to delete it after processing or within the applicable temporary retention period.

We do not sell your personal information or face data.

Data Retention

We retain personal information only for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, resolve disputes, maintain security, prevent fraud, comply with legal obligations, or enforce our agreements.

Generated results and uploaded processing materials may be temporarily stored to allow you to view and save your results. Unless otherwise required, these files are generally deleted after 24 hours or after the relevant processing and support period ends.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information. You may also withdraw consent where processing is based on consent.

You can manage App permissions through your Android device settings. You can manage subscriptions through your Google Play account settings. To request deletion or ask privacy questions, please contact us using the contact information below.

Children's Privacy

Mivo is not intended for children under the minimum age required by applicable law. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

International Data Transfers

Your information may be processed and stored in countries or regions outside your place of residence. Where required by applicable law, we will take appropriate measures to protect your information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page or provide additional notice as required by applicable law or platform rules. Your continued use of the Service after the update means you acknowledge the revised Privacy Policy.

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